Frequently asked questions

How can I get support if I have issues?

Is real-name registration required for using data services in Hong Kong and Taiwan?

Does the eSIM support voice calls and SMS?

Can I use apps like Google Maps, WhatsApp, and Facebook?

How do I activate the eSIM?

What is the validity period of the eSIM?

Do I need to activate the eSIM immediately after purchase?

Can I scan the QR code multiple times or on different devices?

Can I use the eSIM in multiple countries?

Will I have a local phone number with the eSIM?

Does it support mobile hotspot?

Will the eSIM work immediately upon arrival in the destination country?

Do I need to manually set up APN settings?

What happens if I use up all my data?

Can I top up the data or extend the plan duration?